Heights Title’s sales and marketing representative Paige Briggs explains why agent support is the heartbeat of a great title partnership. Drawing on 16 years as an educator, she sees her role as a liaison—someone agents can text or call for quick, accurate answers without disrupting the processing team. She describes Heights Title’s approach to “unreasonable hospitality,” from personalized closing celebrations to hands-on support at agent open houses that fuel listing momentum. Briggs also highlights protective measures like ClosingLock to combat wire-fraud attempts and safeguard client funds. Her core message is simple: when title work is paired with clear communication, thoughtful touches, and real partnership, agents feel backed—not burdened—and clients feel celebrated, not processed.
“Definitely communication. Communication is key…they can call me at any time and I can get them the answer that they need very quickly… I can get in the files and see things for myself instead of interrupting the flow of the team here.”
Key Takeaways
Agents need consistent communication and a point person who can respond quickly.
Briggs positions herself as a liaison who can step into files and return answers fast, without interrupting the team’s workflow.
Unreasonable hospitality strengthens client experiences and agent loyalty.
From champagne to cookies-and-milk, Heights Title customizes closing celebrations to match the moment and the client.
Closing celebrations create memorable milestones for buyers and sellers.
Treating closings like a milestone event bonds agents and clients—and bonds them to Heights Title.
Supporting agent open houses builds trust and drives listing momentum.
Providing food, presence, and care at agent open houses shows commitment beyond a single file—and can help a listing gain traction.
Strong title partnerships go beyond processing—they enhance agent success.
Briggs urges agents to choose a title team that behaves like a true partner, not a transaction vendor.
Service That Feels Human, Not Transactional
Ask any top-producing agent what they want from a title partner and you’ll hear the same chorus: responsiveness, clarity, and care. Heights Title’s Paige Briggs brings all three—rooted in 16 years as an educator and a natural drive to serve. In her words, the job is to educate agents, humanize the process, and be the steady voice who bridges office and field so transactions move forward without friction.
Be the Point Person Agents Can Count On
Great communication isn’t a cliché; it’s a system. Briggs acts as a liaison—a single point of contact who can step into the file, find answers, and respond quickly so agents can get back to clients with confidence. Crucially, she does this without disrupting the processing team’s flow, adding speed without adding noise. That reliability becomes a competitive edge for agents who thrive on momentum.
Unreasonable Hospitality at Closings
Heights Title leans into “unreasonable hospitality,” elevating closings from paperwork to celebration. First-time buyer? Pop a champagne toast. Morning signing? Make it brunch. Family-friendly moment? Cookies and milk. These details aren’t fluff; they’re memory-makers that honor the milestone and reflect the agent’s brand of care. The team coordinates with the agent to match the vibe, reinforcing agent-client loyalty while tying that joy back to the title experience.
Showing Up for Agent Open Houses
Support doesn’t stop at the closing table. Briggs and the Heights Title team show up at agent open houses—often with lunch—creating a welcoming hub where agents come and go, swap feedback, and engage the listing. That presence signals, “We’re invested in your business, not just your current file.” In one recent case, more than 30 agents attended; exposure from the event helped the property go under contract. That’s partnership with measurable impact.
A Small Story with Big Impact
The hesitant listing agent who almost skipped her open house ended up with strong turnout and a contract in motion. It wasn’t luck; it was coordinated support that created activity, conversation, and momentum—key ingredients for offers. As Briggs puts it, Heights Title aims to be “a partner…in helping [agents’] business be successful,” not merely a name on the title order.
Protection That Builds Trust
Trust is also earned by preventing the nightmare scenarios. With wire-fraud attempts in real estate widely discussed, Heights Title deploys ClosingLock to protect buyer and seller funds and has already caught attempted fraud before any damage occurred. Proactive security plus proactive communication equals peace of mind for agents and clients alike.
What Agents Should Ask a Title Partner
Briggs encourages agents to interview title providers like they would a teammate. Who will pick up the phone? Who will go the extra mile when title issues get messy? Who supports your events and your growth—file after file, quarter after quarter? Choose a company you can view as a partner, not just a processor. That’s the Heights Title standard.
FAQs
How does having a “point person” help me during a transaction?
Short answer: You get fast, accurate answers from someone who can look directly in your file—without slowing the processing team.
Long answer: A dedicated liaison streamlines communications. Instead of multiple back-and-forths, your point person can access the file, clarify next steps, and coordinate with the team behind the scenes. You stay responsive to clients while the workflow stays uninterrupted. Over time, this reduces delays, increases clarity, and gives you a reliable escalation path when complex items surface. It’s a simple structure that compounds your speed and credibility.
What does “unreasonable hospitality” look like at Heights Title?
Short answer: Personalized closing celebrations—think champagne, brunch, or cookies-and-milk—tailored to the client and the moment.
Long answer: The goal is to transform a closing from a checklist into a milestone. Heights Title collaborates with you to select the right touch, whether it’s a toast for first-time buyers or a themed treat that matches your brand. These moments deepen your client relationship and make the experience memorable—reflecting well on you while creating positive association with the title process.
Do you support agent open houses—and does it matter?
Short answer: Yes. We show up with hospitality and help drive traffic, which can increase listing momentum.
Long answer: Heights Title partners with agents at open houses by bringing food, welcoming peers, and creating an environment for engagement. This signals long-term investment in your business, not just a current order. One recent event drew 30+ agents and led to the property going under contract—evidence that support outside the closing table can influence outcomes.
How do you protect clients from wire fraud?
Short answer: We use ClosingLock to secure instructions and have successfully intercepted attempted fraud.
Long answer: Wire-fraud attempts remain a real threat in real estate. Heights Title implements ClosingLock to authenticate communications and shield buyer/seller funds. This system has already caught suspicious activity before losses occurred, giving agents and clients confidence that money is safe throughout the transaction. Security plus clear instructions reduces risk and stress across the board.
What should I ask when choosing a title company?
Short answer: Ask who will act as your partner—answering fast, supporting events, and going the extra mile when issues arise.
Long answer: Beyond fees and turn times, probe for partnership. Who is my day-to-day contact? How will you communicate? Do you support my growth with things like open houses or marketing touches? When title gets messy, what does “extra mile” look like? Briggs argues that agents deserve a team they can call, trust, and lean on—consistently—so every file advances and your brand reputation grows.
Contact Us
Let’s make your next closing feel extraordinary and friction-free. Email us to schedule your next file or plan an agent open house with us.
