Heights Title believes every transaction should feel human, secure, and supported—not just processed. Sales & Marketing Representative Paige Briggs explains how the team practices “unreasonable hospitality” by elevating moments that matter (from champagne to cookies-and-milk), while acting as a fast, responsive point of contact for agents. “Communication is key…they can call me at any time and I can get them the answer very quickly,” Paige notes, describing her liaison role that protects the processing team’s flow and agents’ momentum. Heights Title also invests beyond closings—supporting agent open houses, bringing food, and helping create buzz that can move listings. On the protection front, the team uses ClosingLock to secure wiring instructions and has intercepted attempts before damage occurred. The goal: be a true partner to agents, not just a vendor.
What does “unreasonable hospitality” mean in the title world?
Short answer :
It means elevating the agent and client experience with thoughtful, personalized touches that go far beyond basic title work—turning closings into milestone moments.
Long answer :
“Unreasonable hospitality” is Heights Title’s commitment to service that feels human, not transactional. Paige describes tailoring celebrations to the client—champagne toasts, brunch boards, cookies-and-milk—coordinated with the agent so the experience fits the moment and the brand. These touches create memories, reinforce the agent–client bond, and associate the closing with genuine care. It’s not about extravagance; it’s about intention, details, and partnership that continues before and after documents are signed.
Why is communication so important for agents during a closing?
Short answer :
Fast, clear updates keep deals moving and reduce stress for clients and agents alike.
Long answer :
Agents juggle clients, inspections, amendments, and deadlines; delays or ambiguity create risk. Paige’s role is to be a responsive point person who can “get in the files and see things” and return answers quickly—without interrupting the processing team’s flow. That structure preserves speed and accuracy, letting agents communicate confidently with their clients and keep momentum when issues arise. Over time, reliability becomes a genuine competitive advantage.
How does Paige support agents as a liaison?
Short answer :
She steps into files, finds answers fast, and shields the processing team from interruptions—so agents get rapid, accurate responses.
Long answer :
Paige functions as the agent’s day-to-day ally. Agents can call or text; she checks the file directly, coordinates internally, and closes loops quickly. That means fewer email chains, less confusion, and more timely answers. The result is a smoother client experience and a calmer team—everyone stays in their lane, but the agent always has a clear line to someone who can help right now. “Communication is key…they can call me at any time,” she says.
What makes Heights Title different from other companies?
Short answer :
A service-first approach: hospitality, proactive communication, security, and real partnership with agents.
Long answer :
Heights Title blends celebration with diligence. On one side, personalized closing experiences and open-house support show agents and clients they’re valued. On the other, disciplined communication and tools like ClosingLock protect funds and reduce risk. Paige frames the philosophy simply: choose a team that behaves like a partner—reachable, invested in your business, and willing to “go the extra mile” to clear issues when title gets messy. That’s how trust is built across many files, not just one.
How does ClosingLock protect clients?
Short answer :
It secures and verifies wiring instructions, helping detect and stop fraud before funds are compromised.
Long answer :
Wire-fraud attempts in real estate are a real concern. Heights Title uses ClosingLock to authenticate communications and shield buyer/seller funds from interception or spoofing. Paige notes the system has already helped catch attempts before any damage occurred. While no tool replaces vigilance, using a secure portal plus clear guidance to clients meaningfully reduces risk and anxiety during the highest-stakes moment of the transaction—the transfer of funds.
Why are closing celebrations valuable?
Short answer :
They honor a major milestone, deepen client loyalty to the agent, and turn a routine step into a memorable experience.
Long answer :
Buying or selling a home is a life event. Celebrating it—whether with a toast, brunch, or family-friendly treat—signals respect for the moment and the people involved. Heights Title collaborates with the agent to tailor the vibe, which reflects positively on the agent’s brand. Memory-making matters: clients remember how they felt, and those feelings can lead to referrals and long-term relationships.
What support does Heights Title offer during agent open houses?
Short answer :
The team shows up—often with food—creating a welcoming hub that draws agents, drives exposure, and builds listing momentum.
Long answer :
Heights Title partners with agents at broker/agent opens by bringing hospitality and presence. Paige shares a recent example: an agent was hesitant to host; Heights encouraged and supported the event, more than 30 agents came through, and the property moved under contract soon after. Beyond any single outcome, showing up demonstrates long-term investment in agents’ businesses—not just the immediate title order.
Why should an agent choose a partner instead of just a title vendor?
Short answer :
Partners communicate, anticipate, and support growth across every file—not just process paperwork.
Long answer :
A transactional vendor may “get the title work done,” but a partner stays accessible, shows up for your events, and helps solve tough issues when they surface. Paige encourages agents to ask, “Who will be tried and true when the deal gets dirty?” That mindset ensures you select a team that will pick up the phone, protect your clients, and add value beyond a single transaction.
How does Paige’s education background influence her approach?
Short answer :
Sixteen years of teaching sharpened her clarity, patience, and instinct to educate agents through complex steps.
Long answer :
Paige spent years in the classroom before moving into title. That experience translates into calm, clear explanations, the ability to “humanize the process,” and a natural habit of checking understanding. Agents benefit from a guide who can break down timelines, wire instructions, and curative steps into plain language—and who knows how to keep everyone centered when stress runs high.
How can agents start working with Paige?
Short answer :
Reach out to Heights Title and connect directly with Paige Briggs to start the partnership.
Long answer :
Starting is simple: connect with Heights Title, loop in Paige, and share your next listing or buyer timeline. She’ll serve as your liaison, coordinate with processing, and outline how hospitality, communication, security, and event support will show up in your clients’ experience. From there, you’ll have a clear, reliable contact to help your business thrive file after file.
Conclusion
Heights Title’s philosophy is straightforward: pair diligent, secure title work with uncommon care for agents and clients. Through clear communication, a responsive liaison, open-house support, and secure wiring via ClosingLock, Paige and the team work to make every step feel supported—and every closing feel special. Choose a partner who celebrates the milestone and stands beside you when challenges pop up.
Contact Us
Let’s make your next closing feel extraordinary and friction-free. Email us to schedule your next file or plan an agent open house with us.